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Terms & Conditions
Article 1: Scope: Our sales and current contracts are subject to these general conditions of sale, unless otherwise agreed between the parties. These conditions apply in particular to disputes arising from contracts concluded before they were posted but which occurred after this. The seller is defined below as being the Sarl La Vie en Arts with a capital of 100 euro whose head office is located 9/11 rue Benoit Malon 92150 SURESNES France and its website www.lavieenarts.com . The customer or the consumer is defined below as being the company or the signatory and accepting the present conditions of sale. Acceptance of the Conditions by the Customer: These Conditions can be read directly on the websites of La Vie en Arts. On request of the Customer, they can also be sent by e-mail, by fax or by post. The general conditions of sale are fully accepted upon confirmation of the order by the customer on our order module: by the fact for the customer to check the box "I read the terms and conditions of sale and I accept" before validate your order, which automatically entails the express acceptance by the customer and without restriction or reservation of these Terms and Conditions. The Customer acknowledges by this act to have read and understood these Terms and Conditions of Sale and to accept them. The purchase by e-mail, telephone, fax or postal mail also implies acceptance of these Terms and Conditions that the customer acknowledges having read, understood and accepted in the aforementioned conditions. All our quotations, purchase orders or invoices imply on behalf of the customer the total acceptance of our general conditions of sale. These general conditions of sale govern the current and future relations between the client and La Vie en Arts. For any dispute the only competent courts will be those of Morbihan, Lorient and their delegations. La Vie en Arts reserves the right to modify at any time and without any notice these terms and conditions of sale. These general conditions of sale replace and cancel all other general conditions of purchase of the customer.
Article 2: Order Ability to contract: The purchase of a product on the sites of La Vie en Arts is not an act of management of daily life, in view of the respect of Article 1124 of the Civil Code, any client of La Vie en Arts declares to have the capacity to contract under the conditions described below, that is to say to be emancipated minor or to have legal majority and not to be protected at meaning of article 488 of the Civil Code. La Vie en Arts reserves the right to refuse any Order from a Customer with whom there is or would appear during the processing of an order a dispute, in particular a dispute of payment.
Article 3: Conclusion of the contract: The date of conclusion of the contract is the date on which the customer has placed the order and accepted the general conditions of sale. The sales made by the seller are perfect between the parties and the property is acquired from the customer as soon as the total payment of the order (s) has been confirmed. Amounts paid before delivery are therefore down payments.
Article 4: Obligations of information: The seller satisfies his duty of advice and pre-contractual information as it results from the article L121-18 of the Code of the consumption and the articles to which it refers. Thus, the seller satisfies his obligation to inform the client about the essential characteristics of the property since it allows him to obtain the detailed description of the products on the website www.lavieenarts.com or by telephone with the advisers employed by the seller, or when the product is in stock at the time of the order, to go to the store to appreciate all the characteristics. The photographs illustrating, in support of the text, the products, do not enter the contractual field; if errors are introduced there, in no case the responsibility of the salesman can not be engaged. The text describing the product is the only contractual source. Manufacturers may change the technical composition of products without notice. The seller is at all times entitled to update, improve its descriptions or withdraw from the sale of its products. It is up to the customer if he does not consider himself competent enough, to be assisted by a consultant. By confirming the order, La Vie en Arts meets the requirements of article L121-19 of the Consumer Code.
Article 5: Price: The prices are stipulated in Euros all taxes included excluding delivery costs. The products are supplied at the price in effect at the time of placing the order. Any order delivered outside mainland France may be subject to any local taxes, customs duties, sea grants and customs clearance fees upon delivery. Their acquittal is the responsibility of the customer and is his responsibility. After providing supporting documents, for taxable persons not established in France, invoicing will be made without VAT, or the invoiced VAT may be reimbursed.
Article 6: Rates and delivery time: The rates and delivery period indicated are valid for mainland France. For other destinations, rates and delivery times are on estimate. Delivery is made according to availability and in the order of arrival orders. Orders are processed as soon as possible by the customer service of the seller. Delivery times indicated are based on the possibilities of supply and transport of the seller. Delivery time overruns can not give rise to damages or deductions. Shipments take place approximately 10 to 180 days after receipt of the order. Indeed all products sold are custom products, sometimes craft that require a manufacturing time corresponding to the value of the manufactured object. The deadlines indicated on the site are average deadlines usually recorded and correspond to the time of treatment of the orders, to which is added the time of shipment of the carriers. In case of material impossibility to perform the delivery service, or litigation concerning the delivery time or the means of delivery, the goods ordered and received for the customer may be stored at the disposal of the customer in one of the Seller's stores or any appropriate warehouse. The sale of the goods will not be canceled. Only the delivery service may result in cancellation and refund. Delivery is not a mandatory service related to the purchase of the goods, it is an optional service at the expense of the customer that can be replaced by the provision in store or warehouse.
Article 7: Seller's contractual obligations: Delivered item: The quantity and quality of the goods delivered are those set on the order form. The seller reserves the right to modify the property to be delivered under the assumption described by the paragraph 2 of Article R132-2 of the Consumer Code: when the changes are related to technical developments and they do not generate no price increase or alteration of the quality of the product, it being understood that the customer is free to mention the characteristics to which he subordinates his commitment. The new items sold by La Vie en Arts are guaranteed new in accordance with the law in force and having under no circumstances been the subject of prior use. The products comply with the legislation in force and standards applicable in France.
Article 8: Place and date of delivery: The place and date of delivery are determined by the parties. The customer agrees to be present at the agreed date and place for delivery. In case of absence not justified by a legitimate reason, the seller will be entitled to charge the buyer the amount of storage and subsequent deliveries. Any absence during the second delivery will entail the obligation for the purchaser to recover his property in one of the vendor's warehouses. If the carrier has passed without notifying the customer, a second appointment will be fixed at no additional cost.
Article 9: Difficulty of access: The seller can not be held responsible for problems of delivery or non-delivery related to difficulties of access to the place of delivery and can not be pursued for damage due to these difficulties. The consequences of these difficulties weigh on the customer. Deliverers alone are entitled to judge the difficulty of access and reserve the right not to go upstairs a parcel, not to go through windows etc. The customer undertakes to implement the necessary means to overcome the difficulties of delivery (equipment rental, labor supplement, dimensions of the passages ...) and to assume alone the costs and the consequences of the lack of implementation by the customer means to overcome the difficulties of delivery.
Article 10: Unavailability of the goods ordered: In the event of non-performance of the contract resulting from the unavailability of the goods ordered, the customer is informed and can either make an exchange or be refunded at the latest within thirty days as from the day when the unavailability is brought to the knowledge of the parts, either wait if the reissue of the goods is possible.
Article 11: Contractual obligations of the customer Payment of the price: The buyer pays the cash price, when ordering or upon delivery, in the terms agreed between the parties. Payment by bank or postal check payable in France or money order must be made payable to: "La Vie en Arts" and sent to: La Vie en Arts - 13 rue Perronet 92150 SURESNES France. Cash on delivery (plus additional costs of refund and order stipulated by the delivery person) is only possible in metropolitan France. Payment is made before unloading. The seller is authorized to make partial deliveries. Any partial delivery accepted by the buyer is subject to invoicing upon delivery.
Article 12: Failure to pay the price: In the exceptional case where the seller would have accepted a payment in installments, the failure to pay one of the due dates entails the obligation to pay the price. price plus 90 euros for costs incurred in the recovery of sums due. Goods delivered and invoiced will remain the property of the seller until full payment of their price. Failure to pay may result in the seller claiming the goods, the refund being immediate and the goods returned at the expense and risk of the customer.
Article 13: Obligations of the buyer upon receipt of goods: The seller retains full and exclusive ownership of the products sold until full payment of their price. The delivery is made either by delivery to the customer or his authorized carrier and against signature of a delivery note or removal, or by notice of provision or for professionals by delivery to a carrier. On delivery, the customer must unpack the goods in the presence of the carrier. He must check the conformity of the goods delivered in the presence of the carrier before signing the Delivery Note. In the event of an anomaly, the customer must indicate his reserves in the form of detailed handwritten observations, dated and accompanied by his signature on the delivery note. These anomalies can be for example: - Damaged product: scratches, bumps, shocks ...- Product not conforming in kind (error of reference, of color ...) or in quantity. In case of anomaly or non-compliance, the customer must refuse the package and must send his claims within 48 hours by registered mail with A / R to: La Vie en Arts 13 rue Perronet 92150 SURESNES and the same day, by email via the CONTACTS page of the website www.lavieenarts.com and by calling customer service at 06.20.77.21.66. Any claim made beyond 2 days of delivery can not be accepted. All expressions of the type "subject to unpacking" or "the driver can not wait" are insufficient to prove the existence of damage. Reservations must be clear, precise, detailed and written on the delivery note and the transport documents presented by the carrier at the time of delivery. The absence of claims, the non-issuance of reservations by the customer in the forms and deadlines stipulated above, mean that the goods delivered are deemed satisfactory and can not be subject to any subsequent dispute. In case of non-compliance found goods delivered with the goods ordered, after unpacking, upon delivery, the customer can refuse free of charge the delivered products. The burden of proving this non-compliance lies with the customer. In case of payment upon receipt of the goods, cash or installment payment, the customer must return the total amount due otherwise it will not be possible to proceed with the delivery of the goods. Article L121-20-3 of the Consumer Code, it follows firstly that the seller, as a professional, is automatically liable to the consumer for the proper performance of the obligations arising from the contract concluded at a distance, whether these obligations are to be performed by the trader who has concluded this contract or by other service providers, without prejudice to his right of recourse against them; on the other hand, he may be exempted from all or part of his responsibility by proving that the non-performance or the improper performance of the contract is attributable either to the consumer or to the unpredictable and insurmountable third party to the contract, ie to a case of force majeure.
Article 14: Product Warranty SATISFIED OR EXCHANGE We make every effort to ensure that our products and services give you complete satisfaction. When a concern arises with an article, the customer is invited to contact the customer service by using the CONTACTS page of the website www.lavieenarts.com or by calling the customer service at 06.20.77.21.66.
Article 15: Terms: The product warranty corresponds to the "manufacturers warranty". The "manufacturer's warranty" covers any defect in materials or workmanship. Its implementation (labor requested and necessary transport) is performed by the seller in mainland France only. Interventions under the guarantee shall not have the effect of extending the duration of the guarantee, subject to Article L. 211-16 of the Consumer Code. Under this warranty, the only obligation incumbent on the seller will, according to his judgment, be the free replacement of the product for an identical or equivalent product if the product is no longer manufactured, or the repair of the product or the product. element recognized as defective by its services. La Vie en Arts reserves the right not to take back the goods to be replaced.Any product called to benefit from the guarantee must be, beforehand, submitted to the after-sales service of the seller whose agreement is essential for any replacement or for any repairs.
Article 16: Defects and deteriorations caused by natural wear or by an external accident (wrong assembly, faulty maintenance, abnormal use, fire, water damage ...), or by a modification of the product not foreseen nor specified by the salesman, are excluded from the guarantee. The manufacturer's warranty shall not cover cases where an apparent defect at the time of receipt of the goods has not been declared by the consumer under the conditions set out in Article 13. For certain articles, a difference may be found between announced dimensions and those found on the products, given the handcrafted finishes made to handmade products. For Bedding articles, the thickness of a mattress is the distance between the two sides of the mattress, measured in the center of the mattress. Caution: For some furniture a too dry and overheated atmosphere (more than 18 °) may cause withdrawals or even cracks. On the other hand, an atmosphere that is too humid may dilate the wood until the joints break. These cases can be easily resolved by the implementation of simple solutions by the customer, with or without the advice of the seller, and do not involve any right to challenge or claim. The knots and the differences and shades of colors between the parts of a solid wood furniture or veneered, stained, waxed, varnished or not, are not covered by any guarantee and do not give right to any dispute they are the normal consequence of choice of the use of these materials and finishes.
Article 17: Right of withdrawal: At the end of Article L 121-20 of the Consumer Code as amended by the ordinance n ° 2001-741 of August 23, 2001, the withdrawal period is 7 days from the day after the receipt of the goods and the withdrawal is in particular excluded for contracts for the supply of goods clearly personalized or made according to the specifications of the consumer (tailor-made and measurement non-standard items, items with additions or special modifications). The exercise of this right is done by sending a registered letter with acknowledgment of receipt formalizing the deadline of 7 calendar days with Customer Service La Vie en Arts, 13 rue Perronet 92150 SURESNES. The right of withdrawal as defined by Article L 121-20 of the Consumer Code as amended by Ordinance No. 2001-741 of 23 August 2001, does not apply to the goods and services made available and or taken away by the client or his representative from the premises of La Vie en Arts. The exercise of this right entails the sending of a refund check for sums paid after deduction of initial shipping costs, after qualitative and quantitative verification of returned products.
Article 18: Terms of return of the goods delivered: The means of return will be at the initiative, at the convenience and expense of the customer. In any case the seller can not be held to organize the return of canceled goods under Article 120-21 of the Consumer Code. The transfer of risk from the customer to the seller will only be effective upon receipt of the goods at the seller's warehouse. The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product; they must not bear any trace of use, be accompanied by their accessories, installation instructions and guarantee certificate. It is only after verifying that these conditions are satisfied that the seller will refund the sums collected for the returned goods, with the exception of the initial shipping costs. Otherwise, no refund can be required, the customer will remain the owner of the product, it can come pick up at the warehouse of the seller, within one month maximum, the customer will be deemed to have stored the goods to his costs and storage costs of 10 euro per day and per package will be charged from the day of return of the goods. Storage will be payable in full months in advance.
Article 19: Data Protection Act: In accordance with Law 78-17 of 6 January 1978, as amended by Law 2004-801 of 6 August 2004, you have a right of access and rectification of data about you. Through us, your address can be passed on to third parties. You can receive proposals from other companies. If you do not want to, email us using the CONTACTS page of www.lavieenarts.com .
Article 20: Intellectual property: All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the site www.lavieenarts.com are protected under the copyright, trademark law, patent law and image rights for the entire world. They are the full property of La Vie en Arts. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property, is allowed. The fact of affixing a hypertext link to the site www.lavieenarts.com, using the technique known as framing or deep linking, is strictly subject to written authorization from the company La Vie en Arts, on simple request addressed to the service marketing using the CONTACTS page of www.lavieenarts.com . Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property except prior authorization of La Vie en Arts. Any total or partial reproduction of the catalog of www.lavieenarts.com is strictly prohibited, except with the express authorization of La Vie en Arts.